Enhancing Performance Management in a Leading Regional Banking Organization
The Challenge: Bridging the Gap Between Perception and Delivery
Despite the perceived adequacy of the performance management approach within our client organization, there lingered palpable issues in its actual execution. Recognizing this disconnect, the leadership identified a critical need to address the delivery aspects of the system.
Strategic Approach: Unveiling Managerial Skill Gaps
To delve deeper into the root cause, a comprehensive training needs analysis was conducted. This sought to pinpoint specific managerial skill deficiencies. Concurrently, a meticulous review of existing learning content spanning the preceding 24 months was undertaken. These evaluations, conducted in collaboration with senior leaders and the Learning and Development teams, aimed to align skill sets with organizational expectations.
The Solution: A Transformational Training Initiative
Endorsed by the regional management committee, a ground-breaking plan unfolded—a robust three-day skills training program meticulously designed for over 800 managers across the region. This initiative represented a substantial investment in time, resources, and commitment.
Crafting bespoke content to address identified gaps and cater to regional nuances, the tailored training program was deployed extensively across the region. This initiative swiftly became a pivotal pillar within the overarching performance management enhancement strategy.
Empowering Managers, Elevating Performance
The resounding success of this initiative echoed through the organization:
Leadership Advocacy and Engagement: Strong endorsement and active participation from leadership underscored the significance of this training endeavour, resulting in widespread attendance.
Positive Reinforcement: Overwhelmingly positive feedback resonated among managers, heralding a sense of organizational investment in their capacity as people managers for the first time.
Tangible Improvement: The impact was palpable—enhanced quality in performance management discussions, calibration sessions, and a noticeable elevation in the depth and value of manager commentary captured within the system.
